PREPAYMENT SERVICE

Reduce absenteeism in your practice

Allow your patients to prepay when booking their appointment. Ensure patient attendance and reduce admin tasks.

Don’t lose a single patient

1 in 4 patients don’t attend their appointment or cancel it at short notice

Ensure patient attendance, avoiding last minute cancellations and reducing no-shows

Charge for missed appointments

Top Doctors’ prepayment service encourages patient commitment to care

In case of patient cancellation, ensure you receive payment for the missed appointment.

Reduce administrative burden and improve patient experience

Let your team focus on providing the best care for your patients by reducing the time taken to collect payments.

Streamline the process of collecting payment for patient visits with an encrypted and secure payment gateway.

Top Doctors prepayment benefits

Your practice...

Increases profitability

Guaranteed collection of appointment fees

Recover the cost of cancelled appointments

Tailor the service to your needs

Set up partial or full prepayment

Customise of rates per service

Your patients...

Streamline appointment booking

Simplified online appointment process

Secure and easy online payment

Optimise appointment time management

Receive an instant appointment confirmation

Immediate access to download payment voucher

Ready to take clinic’s digitalisation to the next level?

Our team of experts can audit your medical centre's level of digitalisation to determine how we can grow your business.

FAQ

How does the Top Doctors prepayment service work?

Top Doctors prepayment allows your patients to pay for their medical appointment at the time of booking through our secure and integrated payment platform. This reduces absenteeism and red tape for both the patient and the medical practice.

What happens if a patient cancels their appointment having made the prepayment?

In the event of an appointment cancellation, you have the option to reschedule the patient’s appointment or to charge for the missed appointment by withholding part or all of the payment as compensation for the cancellation. This way, your clinic ensures collection of revenue even in cases of cancellation.

Is the prepayment service available for all medical specialties?

Yes, you can implement Top Doctors prepayment in your clinic regardless of the medical specialty you offer. Our payment platform is versatile and adaptable to the needs of different medical specialties.

How can prepayment help reduce the administrative burden on my team?

By allowing patients to prepay when booking their appointment, manual tasks related to payment management and collection are eliminated. This allows your team to spend more time providing quality care.